Refund & Returns Policy

Effective Date: April 1, 2025

1. Returns and Replacements

At Daiko Wellness Private Limited, we are committed to ensuring the highest quality of our products. If you receive a product that is defective due to manufacturing issues, expired, or if an incorrect item was delivered, we will accept returns and provide a replacement without any questions asked. To initiate a return under these circumstances, please contact our customer service within 48 hours of receiving the product.

2. Conditions for Returns

To be eligible for a return or replacement:

  • The product must be unused and in the same condition that you received it.
  • It must be in the original packaging.
  • Proof of purchase is required.

3. Non-Returnable Situations

Please note that we cannot accept returns or offer refunds in the following situations:

  • Allergic reactions to the product.
  • Errors in the shipping address provided by the customer.
  • Misunderstanding of the product's usage or benefits.
  • Ordering the wrong product.
  • Change of mind or the product is no longer needed.

4. Exchange Policy

If you wish to exchange an unopened product for another variant of equal value, an additional charge of ₹200 will be applied to cover the cost of scheduling a one-time pick-up from your address. To arrange an exchange, please contact our customer service team.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10-12 working days.

6. Order Cancellation

Customers may cancel their order within 24 hours of placing it. Once the order has been shipped, it cannot be cancelled. To cancel an order, please contact our customer service team promptly.

7. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact us at:

Daiko Wellness Private Limited
Flat No. 203, Plot No. 127
Above INDIAN Bank
Srinagar Colony
Hyderabad - 500 073
Telangana
Email: care@daikowellness.com
Phone: +91-73311-34422

By purchasing our products, you acknowledge that you have read, understood, and agree to be bound by this Refund and Returns Policy.