Full Product Description:
Daiko Wellness Returns and Refunds Policy: A Complete Guide
At Daiko Wellness, we value your trust and satisfaction. Our Daiko Wellness Returns and Refunds Policy is designed to ensure a hassle-free experience when purchasing our premium nutritional supplements. Here, we outline everything you need to know to make returns, replacements, or order cancellations easy and straightforward.
1. When Can You Request a Return or Replacement?
Understanding when you can request a return or replacement is crucial for a seamless experience. According to our Daiko Wellness Returns and Refunds Policy, you can raise a request if:
- You receive the wrong product.
- Your product is expired.
- Your product is damaged or tampered.
- Your order is incomplete or missing items.
Important: For damaged or missing products, please report the issue within 2 days of receiving your order for prompt action.
2. How to Submit a Return or Replacement Request
Submitting a return or replacement request is simple and efficient:
- Step 1: Send an email to care@daikowellness.com with your order number and contact details.
- Step 2: Wait for up to 2 working days as our team reviews your request.
3. Return Process Explained
Once your return request is approved, we will arrange a pick-up within 5-7 business days. If our pick-up service is unavailable in your location, please self-ship the product using a reliable courier and share the receipt and tracking ID with us at care@daikowellness.com. Note: Courier charges are not reimbursable.
Upon receipt, our quality control team will verify the product. If your claim is validated, we will proceed with your refund or replacement, subject to stock availability.
4. Conditions for Non-Acceptance of Returns
Our Daiko Wellness Returns and Refunds Policy cannot process returns under these conditions:
- The product has been opened, used, or altered.
- Original packaging (e.g., mono cartons, labels) is missing.
- Return or replacement requests are made after the allowed return period.
- Claims for damaged or missing items reported after 2 days of delivery.
5. Order Cancellation Policy
You can cancel your order by contacting care@daikowellness.com before the order is processed. Daiko Wellness reserves the right to cancel orders at its discretion and may require confirmation before processing.
6. Refund Processing Details
Refunds for prepaid orders will be credited back to the original payment method within 7 business days. For Cash on Delivery (COD) orders, you’ll need to provide bank details for processing. Refunds for returns will only be issued after the product passes quality checks and may take up to 2 weeks post-pick-up.
7. Partial Returns
Partial returns are permissible for items that meet the criteria outlined in the return policy, provided the request is made within the designated return timeline.
8. Rights for Order Cancellation
You are entitled to cancel your order until it is dispatched. Once your order has been dispatched, cancellations are not possible.
Contact Us For further assistance with our Daiko Wellness Returns and Refunds Policy, please reach out:
- Email: care@daikowellness.com
- WhatsApp: +91-7331134422
- Phone: +91-7331134422